RNX Consulting Limited

Business Technology Consulting

Main menu: Why Us? | Who We Are | What We Do | Who We Work With | Contact Us

Service Level Management

Within the IT operations and Management domain, we work closely with suppliers and customer staff to create and agree required Service Level Agreements (SLA's) for IT infrastructure components. We

  • Identify all hardware, networking, applications and software components.
  • Define the service required with the customer's business groups.
  • Match the service required with the components that deliver it through our Service Definition Matrix
  • Work with suppliers and customer IT staff to ensure adherences to SLA's through measurement and reporting.
  • Train operations and support staff in the use of the above.

Case Studies